IT Consulting and Software Services by Outsourcing Makes a Company World LeaderA Case Study of Infosys Ltd.

Abstract

Infosys Limited is an Indian multinational IT company, located its headquarters in Bengaluru, Karnataka, and established in the year 1981, which offers information technology, Business consulting and outsourcing services. It was founded by seven engineers with an investment of 250 dollars in India. In 2018-19, Infosys secured fifth rank Globally for IT services. Its brand value increased by 8% to $6.5 billion. N. R. Narayanamurthy(CEO) was leading the company since its establishment till 2014, for 21 years. Its market cap amounted to 46.52 billion dollars on March 29, 2019.In 2019, it has 228,123 employees working at different roles and campus, all over the world. Infosys offers development of software, repairs, and autonomous support services to economics, insurance, production, and businesses. Infosys planned to reduce the amount of work done on site by their manpower travelling visas in the United States by shipping more work overseas. By this way, Infosys aims to protect and improve margin benefits. The charges for onsite projects are 3-4 times more than those delivered out of India. Infosys has nearly 25% work performed onsite and remaining from India. Forrester research has used Forrester wave methodology to classify Infosys as a leader in easy offshore capacities. The study also reviewed that Infosys, using a low-cost GDM or offshore delivery model, is the biggest of the six in terms of income for application-related services. This case study focused on various goals— business vs. operational metrics, profit vs. saving cost, and decreased service needs vs. better customer service. This Case study also helps to explore the strategies and advantages of providing IT services in terms of economic development and client demand.