Model for Implementation of e-Government Services in Developing Countries like Nepal

Abstract

Purpose: Nepal has taken an initiative to provide the various government services to its citizens by the use of ICT. However in developing countries like Nepal there are many challenges in front of Government in implementing these services through internet. So, the main target of this study is to formulate a proposed model of e-Governance based on G2C based on identified the basic achievement factors (BAFs) for viable execution of e-Government services.

Design/Methodology/Approach: Key focus of the research is to develop a model through modification of existing model of developed country which could be applied in Nepal. Content analysis of literature along with key informant interviews and 5 ranking Likert scale questionnaire survey has been applied for getting the objective. It is an approach towards creation of digital sustainability as digital transformation is taking rapid development.

Findings/Result: Since most part of the population is below poverty line and even the literacy rate towards IT services is also very less, it is a challenge for the implementing agencies. The authorities in Nepal have been continuously endeavoring to offer citizen offerings in a higher way. There had been numerous a success initiatives and lots of noteworthy initiatives had been undertaken in Nepal like citizen App. This paper has tried to identify the CSFs for the execution of E-Administration in Nepal to develop a proposed model of e-Government to Consumer (G2C) to enhance the effectiveness of E-Governance.

Originality/Value: The study contributes to develop a model for e-Government to adopt digitalization.

Paper Type: Research paper