A Study on the Influence of Emotional Intelligence Interventions in the Banking Sector

Abstract

Purpose: Emotional Intelligence, often referred to as EQ, is a skill set that involves recognizing, understanding, managing, and effectively using our own emotions as well as understanding and influencing the emotions of others.  The study of emotional intelligence in the banking sector serves a crucial purpose in enhancing client relationships, conflict resolution, leadership, and stress management. Adaptation to technological changes, and risk management.  As the industry continues to evolve, the ability to understand and manage emotions – both our own and those of others – will only become more essential for success.  Developing emotional intelligence is a valuable investment that can lead to improved client satisfaction stronger teams, and a more resilient banking sector overall.

Design: This research adopted the conceptual research by using a descriptive research design. Secondary data has been collected and analyzed to find out the factors affecting the Banking sector.  This will help them to cope with the work environment and to effectively handle different situations. It could be absorbed that the students with high levels of IQ at school levels were also not able to shine in their profession, just because of lacking a moderate level of EQ.

Findings: The findings from studies on emotional intelligence in the banking sector underscore its profound impact on customer relationships and leadership effectiveness. Conflict resolution, sales performance. Risk management, employee well-being, and adaptation to technological shifts.  As the sector continues to evolve in response to changing market dynamics. These findings emphasize the enduring importance of emotional intelligence as a critical skill set for success.  Research consistently shows that employees in the banking sector who possess higher emotional intelligence tend to create more positive and empathetic interactions with clients. These interactions lead to increased customer satisfaction and loyalty.  Clients are more likely to feel understood, valued, and supported when they engage with banking professionals who exhibit emotional intelligence skills.

Originality/value: This study includes a detailed analysis of the Emotional Intelligence Interventions in the Banking Sector.

Paper type: Conceptual Research