Nigel Barreto, and Sureshramana Mayya. “The Role of Job Satisfaction in Enhancing Employee Performance and Customer Experience in the Goan Hospitality Industry: A Case Study”. International Journal of Case Studies in Business, IT and Education (IJCSBE), vol. 8, no. 1, Mar. 2024, pp. 310-25, doi:10.47992/IJCSBE.2581.6942.0348.