Consumer Preference for Banking Products and Services at HDFC Bank

Abstract

In today's digital age, the internet has become crucial for simplifying daily life and empowering individuals. Banks leverage the Internet to offer online banking services, allowing customers to enjoy a host of benefits to online banking. Both private and public banks provide these services; however, A noteworthy pattern has surfaced where customers tend to prefer private banks, Such as HDFC Bank, for their online banking needs, while still opting to keep their funds and assets in public banks. This preference for private banks can be attributed to service factors, including services, efficient customer support, and responsive feedback mechanism – the area where public banks often lag. As consumers increasingly turn to online banking, they appreciate the low cost, speed, and convenience that these services offer, reducing the want for in-person visits to traditional banks. This research attempts to investigate customer preference regarding the Internet banking services provided by HDFC Bank. It aims to determine the degree of consciousness among customers, assessing their familiarity with a variety of products or primarily utilising only the core services necessary for their financial activities.