A Study on Intricate Interplay between Emotional Intelligence and Job Performance in the Public Banking Sector

Abstract

Purpose: Emotional Intelligence, often referred to as EQ, is a skill set that involves recognizing, understanding, managing, and effectively using our own emotions as well as understanding and influencing the emotions of others. The study of emotional intelligence in the banking sector serves a crucial purpose in enhancing client relationships, conflict resolution, leadership, and stress management. Adaptation to technological changes, and risk management. As the industry continues to evolve, the ability to understand and manage emotions – both our own and those of others – will only become more essential for success. Developing emotional intelligence is a valuable investment that can lead to improved client satisfaction stronger teams, and a more resilient banking sector overall.

Design: This research adopted the conceptual research by using a descriptive research design. Secondary data has been collected and analyzed to find out the factors affecting the Banking sector. This will help them to cope with the work environment and to effectively handle different situations. It could be absorbed that the students with high levels of IQ at school levels were also not able to shine in their profession, just because of lacking a moderate level of EQ.

Findings: The findings from studies on emotional intelligence in the banking sector underscore its profound impact on customer relationships and leadership effectiveness. In our exploration of Intricate Interplay between Emotional Intelligence and Job Performance in the Public Banking Sector, a major finding emerges. A robust correlation exists between high emotional intelligence and enhanced job performance. Employees demonstrating superior emotional intelligence exhibit superior interpersonal skills, adaptability, and stress management, leading to increased productivity and job satisfaction. This underscores the crucial role emotional intelligence plays in shaping a positive and efficient work environment within the public banking sector, emphasizing its significance for individual and organizational success.

Originality/value: This study includes a detailed analysis of the Intricate Interplay between Emotional Intelligence and Job Performance in the Public Banking Sector

Paper type: Conceptual Research